AI receptionists and the EU AI Act: what your business needs to know

Using an AI assistant to answer the phone or WhatsApp is legal, but there are rules. Here are the main ones, in plain language. They're not a substitute for legal advice.

Saying it's an AI

The EU AI Act requires telling people they are talking to an AI system. That's why our assistant always introduces itself as an AI virtual assistant, on calls and in messages.

Data protection

Your business is responsible for your customers' data and we process it on your behalf. Data is stored in the European Union, you can export or delete it at any time and you decide how long it's kept.

Calls are not recorded unless you turn it on, and then callers are told at the start.

Health data

If you're a clinic, the assistant only handles appointments: it doesn't ask for or store medical information and gives no health advice.